PRIVACY POLICY

This Privacy Policy governs the manner in which The Steam Factory collects, uses, maintains and discloses information collected from users (each, a "User") of the www.thesteamfactory.us website ("Site"). This privacy policy applies to the Site and all products and services offered by The Steam Factory.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.   Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Age Verification

In an effort to comply with new federal regulations and state-specific minimum age requirements, The Steam Factory, LLC has implemented a third-party automated age verification system and a manual verification system. Third-party (automated) age verification is performed by Veratad Technologies, LLC. Neither The Steam Factory, LLC nor Veratad Technologies, LLC will store, share, or sell User information collected during automated age verification purposes. Manual verification information provided will not be stored for more than 72 hours in our systems, shared with or sold to any third parties.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

The Steam Factory collects and uses Users personal information for the following purposes: - To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. - To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you. - To administer a content, promotion, survey or other Site feature; to send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Compliance with children's online privacy protection act Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

Changes to this privacy policy

The Steam Factory has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: support@thesteamfactory.us

Terms & Conditions

Any persons using, reading, and/or purchasing products on this website agree that access to and use of this site are subject to the following terms, conditions, and other applicable laws.  You must meet the minimum age requirements within your state's and/or country's jurisdiction to purchase vapor and e-cigarette products from this site.  By using this website, you agree that you meet the minimum age requirements within your state's and/or country's jurisdiction to purchase vapor and e-cigarette products, and also agree to the following terms and conditions.

WARNING

Many products available from The Steam Factory contain nicotine which is a poisonous and addictive substance.  Electronic Cigarettes are intended for use by existing smokers of legal smoking age and should not be used by children, women who are pregnant or may become pregnant, or anyone with pre-existing medical conditions without first consulting your doctor.  Electronic Cigarettes are not meant to cure, treat, or prevent any illness or disease.  The Steam Factory products are intended to be used as a tobacco alternative.  These products are not marketed as smoking cessation, nor have they been tested as such.  Keep out of reach from children & pets.

Copyright

All content on this site, including but not limited to text, graphics, code and functionality is copyrighted as collective work under the United States and other copyright laws, and is the property of The Steam Factory, LLC.  The collective work includes works that are licensed to The Steam Factory ALL RIGHTS RESERVED.  Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Steam Factory or purchasing The Steam Factory products.  You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from different areas of the site solely for your own non-commercial use, or to place an order with The Steam Factory or to purchase The Steam Factory products.  Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Steam Factory.  You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of The Steam Factory, LLC used in the site are trademarks or registered trademarks of The Steam Factory, LLC.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Steam Factory, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Steam Factory, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Steam Factory, LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

The Steam Factory, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Steam Factory, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

International Shipping

NOTE TO INTERNATIONAL BUYERS:  ORDER AT YOUR OWN RISK!  Please make sure you are familiar with your country’s e-liquid and e-cigarette customs/importation laws before ordering from The Steam Factory!  We will not be held responsible for orders seized by customs, and we will not falsify customs forms to accommodate any orders.  Customs forms will all be marked honestly, with accurate product and product value details in accordance with US Federal Law.   In addition, The Steam Factory does NOT currently ship to all countries.  We are rolling out international shipping one country at a time as we research which locations are the most lenient toward e-liquid importation, and offer us the lowest risk of fraudulent transactions.  Currently The Steam Factory is only shipping to Austria, Australia, Belgium, Canada, Denmark, France, Germany, Ireland, The Netherlands, New Zealand, Switzerland, and the UK, with more countries coming soon.

Typographical Errors

In the event that The Steam Factory, LLC product is mistakenly listed at an incorrect price, The Steam Factory, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Steam Factory, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Steam Factory, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Steam Factory, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

The Steam Factory, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Steam Factory, LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Steam Factory, LLC products) shall be in the state or federal courts located in Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Steam Factory, LLC products) must be commenced within one (1) year after the claim or cause of action arises. The Steam Factory, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Steam Factory, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Steam Factory, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

The Steam Factory, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Steam Factory, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Steam Factory, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Steam Factory, LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless The Steam Factory, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, The Steam Factory, LLC may link to sites operated by third parties, including those used for credit card processing and age verification. However, even if the third party is affiliated with The Steam Factory, LLC, The Steam Factory, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Steam Factory, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Steam Factory, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Age Verification

In an effort to comply with new federal regulations and state-specific minimum age requirements, The Steam Factory, LLC has implemented a third-party age verification system. At this time, verification is only required once per customer. Third-party (automated) age verification is performed by Veratad Technologies, LLC. Neither The Steam Factory, LLC nor Veratad Technologies, LLC will store, share, or sell information collected for age verification purposes.

Automated Age Verification

Customers will have two attempts to verify through the automated verification system by answering a short questionnaire.  PLEASE NOTE:  You MUST be logged into your giantvapes.com account prior to verifying your age.  Once the questionnaire is completed, if your age is successfully verified, and you are of legal age to purchase products from The Steam Factory, LLC in your local jurisdiction, you will be able to continue to checkout immediately and proceed with your order.  If a customer does not pass on a first attempt, they will have a second attempt in case of any errors.  After two failed attempts, a customer will proceed to the manual age verification process.

Manual Age Verification

After two failed attempts, a customer may still verify their age via a one-time manual verification process which includes a short questionnaire and an ID upload through a secure, encrypted third party.  The ID image will be stored in the third-party system for no more than 72 hours, after which it will be permanently deleted.  For same-day response to manual age-verification, please complete the manual age verification form with ID image upload by no later than 3pm Eastern Time Mon-Fri or 12pm Eastern Time on Saturday.  Otherwise, your manual verification will be processed the next business day.

Age Verification for International Customers

At this time, no age verification is required for international customers, unless they are shipping to a US address.  If you are an international customer and shipping to a US address, you will need to complete the manual verification process outlined above. Please contact our Age Verification team via email at support@thesteamfactory.us if you require assistance with age verification, or for manual verification instructions.  

Product Reviews:

While The Steam Factory prides ourselves on NOT moderating reviews, be they positive or negative, reviews may be deleted if they contain any of the following: Website links Vulgarity Personal contact information (e-mail address, phone number, address, etc.) Harassment direct toward other reviewers/customers Reviews posted by non-verified reviewers/buyers that are clearly posted with intent to defame a brand or product.  

E-juice

No refunds.  No returns.  Taste is too subjective.  Many e-liquids that some find amazing, others dislike, so we cannot offer refunds or returns simply because you do not like the taste of an e-juice.  We apologize for this in advance.   We do guarantee that our products will arrive safe and sound.  If you receive any e-juice bottles from us that are broken or leaking, please contact us within 30 days of purchase and we will replace them at no charge.  We require a photo of the damaged or leaking bottle, so please include this, along with your order number in your correspondence.  Please send the e-mail correspondence to us at support@thesteamfactory.us

Accessories, Atomizers, Mods, Chargers, Drip Tips, and Batteries

If one of these products arrives broken or “D.O.A.” (dead on arrival), return it to us and we will replace it at no charge.  We’ll even cover shipping both ways.  Just contact us at support@thesteamfactory.us and we’ll walk you through the process, including reimbursing you for the shipping charges.