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The Steam Factory - Shipping Policy

Turnaround

The Steam Factory orders placed with a USPS shipping option (including the free First Class Mail option) will be shipped SAME DAY if the order is placed from an age-verified account Monday-Friday before 3pm Eastern Time.

Exceptions may be made to this policy during holidays, sales and promotional events, and other special circumstances. Holiday closures, sales and promotional events which impact our same-day shipping guarantee, and special circumstances (including weather or disaster closures) will be announced via our social media outlets, listed below, and/or in our newsletter. Orders will still ship promptly when the same-day shipping guarantee is lifted, usually within one business day.

Follow us for holiday, sale, and closure announcements here:

https://www.facebook.com/thesteamfactory.us

https://instagram.com/the_steam_factory

If our orders exceed our current capacity and prevent us from meeting this same day/one business day turnaround, we will update the content of this section of our site accordingly.

In order to maintain our same-day shipping guarantee, we are unable to hold or delay shipping on orders by request.

Domestic Shipping

Non-Express Domestic orders are shipped with one of two shipping options:

  • USPS First Class Mail (includes domestic tracking):

Free for all orders. Delivery takes approximately 4-7 days from ship date for domestic orders*.

  • USPS Priority Mail (includes domestic tracking):

Delivery takes approximately 3-5 days from ship date for domestic orders*.

*The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service, etc. We do guarantee that your package will be shipped in accordance with the Turnaround section listed above, but The Steam Factory cannot control the courier service once the order has been shipped. The exception to this is orders shipped using methods that include a guaranteed delivery date (orders placed with one of the below Express shipping options).

International Shipping

At this time, we only ship within the United States and do not offer international shipping.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the approximate weight and size of the products ordered, and your location. Before the final checkout you will be shown the cost of shipping, at which point you can choose whether or not to proceed with your order.

The Steam Factory now offers a FREE SHIPPING option for order sizes over $40, if the order is shipping to a US address!

Free Shipping Options:

  • Free USPS First Class Mail on orders over $40
  • Free USPS Priority Mail on orders over $75

Pre-Orders

Some products may be purchased as a pre-order with an estimated date of receipt of stock given to you before your order. The estimated date given at time of order is subject to change, as it is only an estimate given to The Steam Factory by our manufacturer. Orders of this kind will be shipped within 2 business days of receipt of the items by The Steam Factory from the item manufacturer. If our orders exceed our current capacity and prevent us from meeting this 2 business day turnaround, we will update the content of this section of our site accordingly.