Sign up for an account for 25% OFF your first order!

The Steam Factory - Refund Policy


E-juice:  No refunds.  No returns.  Taste is too subjective.  Many e-liquids that some find amazing, others dislike, so we cannot offer refunds or returns simply because you do not like the taste of an e-juice.  We apologize for this in advance. 


We do guarantee that our products will arrive safe and sound.  If you receive any e-juice bottles from us that are broken or leaking, please contact us within 30 days of purchase and we will replace them at no charge.  We require a photo of the damaged or leaking bottle, so please include this, along with your order number in your correspondence.  Please send the e-mail correspondence to us at

Accessories, Atomizers, Mods, Chargers, Drip Tips, and Batteries:  If one of these products arrives broken or “D.O.A.” (dead on arrival), return it to us and we will replace it at no charge.  We’ll even cover shipping both ways.  Just contact us at and we’ll walk you through the process, including reimbursing you for the shipping charges.