Amazing Customer Service Experience
"I’m writing this review, not about the flavor I bought, but about the amazing customer service experience I had with The Steam Factory. We had a package that was lost in the mail so I contacted customer support. They immediately got another package out, no questions asked. It wasn’t even their fault, it was USPS! But the Steam Factory completely related to my grief having to wait for vape mail. LOL. You know what’s that like… it’s grueling having to wait for a package of your favorite juice! But Steam Factory really helped me out in a big way. Their level of commitment to customer service is amazing. Some companies wouldn’t have even cared or offered to replace it so quickly (I know because I’ve had this happen with another juice company and let’s just say I never bought from them again). Keep doing what you’re doing Steam Factory. You guys are great!"